FAQ

Frequently Asked Questions

How long until my order ships?

Most orders are processed in 1–3 business days. Some items take longer to prepare — if so, it will say on the product page.

How long does delivery take?

Within the United States, delivery usually takes 10–20 business days after your order ships. Holidays, weather, and carrier delays can add time.

Where do you ship?

We currently ship within the United States. Orders to Hawaii, Alaska, and Puerto Rico may take longer.

Will I get tracking?

Yes. We email you a tracking number as soon as your order ships. Tracking can take a few days to show movement.

Can I cancel my order?

Contact us as soon as possible. We can cancel and fully refund an order that hasn't been processed yet. Once an order has been processed or shipped, it can't be cancelled.

What if my item arrives damaged, defective, or wrong?

Contact us within 14 days of delivery with your order number and clear photos (or a short video) of the problem. We'll send a replacement or a refund. See our Refund Policy for details.

Can I return something if I change my mind?

We don't accept returns for change of mind, so please check sizes, colors, and product details before ordering.

What if my tracking says delivered but I don't have it?

Check with neighbors, building mail areas, and your local post office first, then contact us and we'll help look into it.

How do I contact you?

Use the form on our Contact page and include your order number if you have one.