Shipping policy

Where we ship
We currently ship to addresses within the United States. Orders to Hawaii, Alaska, and Puerto Rico may take longer due to extra carrier and customs handling.

Processing time
In-stock orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Some items are made or prepared to order and can take 5–15 business days to process; when that applies, it is noted on the product page.

Delivery time
Once shipped, orders to the United States typically arrive within 10–20 business days. These are estimates, not guarantees. Carrier schedules, customs checks, weather, holidays, and remote locations can cause delays.

Shipping costs
Shipping costs, if any, are shown at checkout before you pay.

Tracking
When your order ships, we'll email you a tracking number. Tracking may take a few days to update, and updates can be less frequent for some locations.

Address accuracy
Please double-check your shipping address before placing your order. If a package is returned or can't be delivered because of an incorrect or incomplete address, or because it was refused or not collected, extra shipping charges may apply to send it again.

Delayed or missing packages
If your order hasn't arrived within the estimated time, please contact us with your order number and we'll look into it with the carrier. If tracking shows your package as delivered but you can't find it, please check with neighbors, your building's mail area, and your local post office first, then contact us so we can help investigate.

Questions
Reach us anytime through our Contact page.