Refund policy

Damaged, defective, or wrong items
If your item arrives damaged, defective, or is not what you ordered (wrong item, color, or size), contact us within 14 days of delivery. Please include:
- Your order number
- Clear photos of the item and the issue (a short video if photos don't show it)
- For a wrong size, a photo showing the item's measurement

Once we confirm the issue, we'll send a replacement or issue a refund. If only part of an order is affected (for example, a missing piece), we'll replace the missing part or give a partial refund. Small cosmetic flaws such as a loose thread or a light scratch, and damage to the outer shipping box only, are not considered defects.

Returns for change of mind
We do not accept returns or exchanges for change of mind. Please review product details, sizes, and colors before ordering.

Do I need to send the item back?
In most cases, no. If we do need the item returned, we'll give you return instructions first. Please don't send anything back without contacting us, as returns sent without approval can't be accepted.

Cancellations
You can cancel for a full refund if your order hasn't been processed yet. Contact us as soon as possible. Orders that have already been processed or shipped can't be cancelled, and custom or made-to-order items can't be cancelled once paid.

Lost or undelivered orders
If your order hasn't been delivered and tracking hasn't updated for an extended time, contact us and we'll work with the carrier to resolve it. Orders marked as delivered by the carrier are not eligible for a refund or reshipment, but we'll still help you look into it.

How refunds are issued
Approved refunds are sent to your original payment method. Depending on your bank or card provider, it may take several business days to appear.